This Conflict Resolution Training course is designed for the use of all levels of employees. This course provides the user with effective techniques and strategies to handle conflict in the workplace.
Conflict can occur in any workplace, this course is, therefore, suitable for all industry sectors. Understand the types of conflict and learn how to prevent conflict with this short course.
What you will learn:
- Understand the different types of conflict and their consequences
- Learn strategies to prevent conflict
- Understand how to handle serious conflict
Who is this course for?
- Anyone whose work brings them into contact with others
Assessment: Delegates must complete a multiple-choice test.
Certification: On successful completion of this course each delegate will receive a certificate.