Employee Assistance Programme

Employee Assistance Programme (EAP)

A 24 hour, confidential support service for you and your employees.

The Facts

60% of UK employees have experienced a mental health problem due to work or where work was a contributing factor at some point in their career, and 13% of the workforce have been formally diagnosed with a mental health issue (29% in 2016). (Ref: Mental Health at Work Report 2017)

An EAP is proven to provide great value to the organisation – a return of £14 for every £1 invested – (Source CBI Absence Survey)

Our Solution

THSP have partnered with Health Assured (the UK’s leading provider of Employee Assistance Programmes) to give you and your employees the support needed to reduce the impact of mental health issues in your workplace.

Recognising the Issues

Sometimes it can be difficult to balance the pressures of work with the needs of home life. We recognise that from time to time, help is needed to deal with the challenges people may face in life, both practical and emotional. This Employee Assistance Programme provides confidential support services which are available to your workforce and their immediate family.*

Family issues

Financial information

Legal information

Medical information


Housing concerns

Alcohol or drug issues

Childcare advice

Stress and anxiety

Gambling issues

Domestic abuse


Consumer issues

Tax information


* Immediate family is classed as a person’s legal partner and children aged 16-24 in full time education residing in the same household.

Benefits of an EAP

Happier, healthier employees are more motivated and productive. So when your people do better, your business does better.

Here’s how Health Assured have helped their clients…

Did you know?

Nearly half of organisations have a wellbeing strategy and, of those who don’t, half plan to introduce one in 2019.

53% of employees feel comfortable talking about mental health issues like depression and anxiety at work.

What you get

Active Care – Day 1 Intervention for Stress Related Absences

Health Assured’s unique Active Care service provides effective intervention on the very first day you receive a ‘Fit Note’ from your employee for a stress related absence. The service provides an experienced Occupational Health Clinician to provide your employee with guidance on where to obtain information and advice from relevant support mechanisms.

“Over a third of employees with stress are absent for a period greater than one month. The average length of absence for stress is 27 days.” (Source – Labour Force Survey THO)

Reduce your staff absence rates with Active Care!

Comprehensive telephone helplines available 24 hours a day, 7 days a week, 365 days per year providing Eligible Persons with immediate telephone support

Access to 6 face to face counselling sessions per issue, per year with access to Cognitive Behavioural Therapy (CBT) specialists, or up to 6 structured telephone counselling sessions, per issue. (Not available to partner, spouse or dependents)

Wellbeing Information at Your Fingertips

The Health e-Hub app and online portal help people overcome life’s mental and financial wellbeing challenges. Available on both iOS and Android, it’s the UK’s largest and best free library of wellbeing resources.  Use the videos, guides, and webinars whenever you need them—no matter where you are in the world.

Telephone legal and financial information on, but not limited to:

  • Consumer disputes
  • Financial problems and debt
  • Disputes with landlords and/or neighbours
  • Matrimonial problems
  • Probate issues following bereavement
  • Road traffic offences
  • Insurance disputes
  • Conveyancing and property problems
  • Non-contentious employment issues

24/7 Managerial telephone support line for help with workplace issues, e.g. bullying


  • Junior life stage care
  • Assistance and advice on childcare planning
  • Assistance with locating child minders
  • Assistance with locating nurseries
  • Information relating to childcare social security benefits
  • The legal and employment issues to consider when employing child minders
  • Medical advice and information on all aspects of child healthcare

Elder / dependant life stage care

  • Assistance with locating home care for an elderly relative
  • Assistance with planning care for the elderly and locating nursing homes, a residential homes and hospices such as the legal and employment issues to consider when employing home carers
  • Medical information on aspects of elderly healthcare

On-line health and wellbeing resources

  • such as webinars, mini-health checks and
  • four-week self-help programmes covering topics such as sleep, smoking cessation, hydration and healthy eating

“I am currently experiencing a difficult time in my life with various personal issues having an impact.


I felt that I couldn’t ask for help, I had to find the answers myself. I’ve always felt that an EAP was for everyone else other than me. I didn’t want to think that I was wasting anyone’s time so I built up the courage to contact the counselling service available with the EAP.


The initial counsellor at the end of the phone showed great empathy and was non judgemental and certainly helped put me at ease.


The recommendation was that I was to be referred and have face to face counselling sessions. I am so thankful that counselling through the EAP was available to me.


I now realise that most people in their lives could benefit from the kind of help that has been given to me and change the way I look at life. The sessions have helped me make some positive changes. I would definitely recommend the EAP.”

A Valuable Benefit 

An EAP is often seen as a highly valued employee benefit that promotes wellbeing and a strong work/life balance. It is proven to:

  • Greatly reduce absence – 34% reduction on average – (Source CBI Absence Survey)
  • Improve productivity in the work place
  • Reduce stress in staff members and colleagues
  • Improve staff retention
  • Demonstrate a caring approach towards employees

Rising Absence Rates

Mental health is one of the greatest causes of sickness absence in the UK. While the overall rate of sickness absence has fallen by 15%-20% since 2009, absence due to mental health reasons in this period has actually risen by around 5%.

Request a free consultation

THSP are experts in people, keeping your people safe and healthy whilst assisting your management with the day to day issues that arise when employing staff. We offer bespoke advice, training, documentation and support.